Q: Where do you ship from and how long does delivery take?
A: We ship from our US warehouse. Standard delivery is 7-12 business days. Expedited options are available at checkout.
Q: What is your return policy?
A: We offer a 30-Day Glow Guarantee. If you're not satisfied with your results, contact us within 30 days of delivery for a full refund — no questions asked.
Q: Are these tools safe for all skin types?
A: Yes. All Lumeviva tools are designed for home use and are safe for all skin types. The derma roller should not be used on active breakouts or irritated skin. If you have a diagnosed skin condition, consult your dermatologist first.
Q: How often should I use these tools?
A: LED Wand and Eye Wand: daily use is fine, 10 minutes per session. EMS Device: 4-5x per week. Gua Sha and Ice Roller: daily. Derma Roller: 2x per week maximum.
Q: Do I need special products to use these tools?
A: The EMS device works best with a conductive gel or water-based serum. The others work on clean, dry or lightly moisturized skin. The derma roller pairs best with vitamin C serum or hyaluronic acid applied immediately after use.
Q: How do I clean my tools?
A: Wipe electronic devices with a damp cloth after each use. The gua sha stone and ice roller are dishwasher safe. The derma roller head should be soaked in 70% isopropyl alcohol for 5 minutes after each use and replaced every 3-4 months.
Q: Can I use multiple tools together?
A: Absolutely — in fact, combining tools amplifies results. A recommended routine: Ice Roller, Gua Sha, LED Wand, EMS Device. This mimics the sequence of a professional facial.
Q: Do you offer a warranty?
A: All electronic devices include a 12-month warranty against manufacturing defects. Contact hello@lumeviva.com with your order number.